FAQ
How do I place an order online?
You can place an order online by visiting the website of the retailer or the online marketplace, selecting the product you want to purchase, adding it to your cart, and completing the checkout process by providing the necessary information.
What payment methods are accepted?
Payment methods may vary depending on the retailer or online marketplace, but commonly accepted payment methods include credit/debit cards, PayPal, and bank transfers, crypto currencies.
How long will it take for my order to arrive?
Delivery time depends on various factors such as your location, shipping method selected, and the availability of the product. You should be able to see an estimated delivery time during checkout. Also, if you are an international client shipping may take up to 2 weeks to arrive.
When do the products ship?
Since we are in Costa Rica, local will ship within 2 business days of purchase, for international clients they also ship within 2 business days delivery time is dependent upon your country’s customs clearance. QSE is not responsible for customs holds or rejections this is up to everyone to check. In general, we have never had a customs block or rejection for our products to date.
How can I track my order?
We provide a tracking number that you can use to track your order. You can usually find this information in your order confirmation email or contact support for assistance.
What if I receive a damaged or faulty product?
Contact support as soon as possible to report the issue. They will usually provide instructions on how to return the product and may offer a replacement or refund. This is not common but could happen, we will gladly reship you a new product, please when contacting support send an digital image of your damaged product and we will also instruct you on how to safely dispose of it.
What is the return policy?
We offer a money back guarantee if product is damaged or you simply wish to return. There is a 25% restocking and handling fee.
What if I have a question or concern about my order?
contact customer service department by phone, email, or chat. They should be able to assist you with any questions or concerns you may have.
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